How quickly will my order ship?
We ship a large variety of products many of which are in-stock, but custom products take 3-4 weeks to ship.
Please contact us if you would like a more exact shipping date.
My product(s) arrived damaged -- what should I do?
If the truck is still onsite, refuse delivery.
Please contact us immediately to report the damage and photo-document the damage.
In general, do not worry, we will handle replacing the damaged goods
I have a warranty claim or need a replacement part?
We're sorry to hear you're having issues, but are excited at the opportunity to provide great service after the sale!
If you have your order number handy, please Contact Us.
If you can't find your order number, but think you made your purchase with Fireproof Office Files, please contact us and we will look it up for you.
If you didn't purchase from us, we're really sorry, but we can't help. If we serviced our giant competitors' customers we'd swiftly go out of business!